Refund policy

Returns & Replacements

At Orvel Premium Essentials, we only offer replacements in the following cases:

• The item received is damaged or defective.
• The wrong color was sent due to an error on our end.

To be eligible for a replacement, you must:

• Report the issue within 24 hours of receiving your order via WhatsApp or Instagram.
• Provide clear photos of the item and packaging as proof of the issue.
• Return the item in its original packaging and unused condition within 3 working days of approval.

Please note: Requests reported after 24 hours of delivery will not be eligible for replacement.

Replacement Process

Once your claim has been reviewed and approved, we will arrange a replacement for the correct item.

• No replacement delivery charges will apply if the item was damaged or the wrong color was sent by us.
• We do not offer refunds under any circumstances.

We reserve the right to reject replacement requests that do not meet the above conditions.